Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Brian Longstaff · 03-09-2004, 14:34

In general, not had any problems with NTL customer service until recently.
We cancelled everything - broadband, TV, phone.
Why we cancelled was because I was fed up of the internet going down and me having to then go all the way downstairs to unplug the box and then all the way back upstairs again to wait for the internet to come back again. This is not good, as both myself and my wife suffer from arthritis. Add to that since the e-mail "upgrade" I gpt fed up of slow e-mail servers for 30% of the time I am online.
Then the TV went off. No channels, nothing. Problem being this happened on Saturday, and apparently there are no engineers available to fix anything at weekends, which is diabolical service!!!!
So, we phoned, and I got a bloke who, as soon as I informed him we wanted to cancel everything became barely civil to me, his voice on the edge of dripping with contempt. Not the way to talk anyone into staying with a company!
So, they came yesterday to remove our set-top box, but the phone box and socket were left. And people who have accidently used our old ntl e-mail address say that it's not bouncing - and people who have accidently used our old ntl phone number say it's still ringing (although we don't hear it because we have unplugged the phone).
And our bill.... It was for the period up to mid October - the full amount!!!! We phoned billing and they say it will be altered on our next bill. I have a bad feeling, though that we are stil going to be charged for line rental and e-mail....
If that happens we're not only willing to take this to trading standards, court, Parliament or wherever, but we will certainly NOT be reccomending NTL to anyone!

03-09-2004, 14:34	#447
Brian Longstaff Inactive Join Date: Sep 2004 Posts: 7	Re: NTL Customer Services: Your personal experience In general, not had any problems with NTL customer service until recently. We cancelled everything - broadband, TV, phone. Why we cancelled was because I was fed up of the internet going down and me having to then go all the way downstairs to unplug the box and then all the way back upstairs again to wait for the internet to come back again. This is not good, as both myself and my wife suffer from arthritis. Add to that since the e-mail "upgrade" I gpt fed up of slow e-mail servers for 30% of the time I am online. Then the TV went off. No channels, nothing. Problem being this happened on Saturday, and apparently there are no engineers available to fix anything at weekends, which is diabolical service!!!! So, we phoned, and I got a bloke who, as soon as I informed him we wanted to cancel everything became barely civil to me, his voice on the edge of dripping with contempt. Not the way to talk anyone into staying with a company! So, they came yesterday to remove our set-top box, but the phone box and socket were left. And people who have accidently used our old ntl e-mail address say that it's not bouncing - and people who have accidently used our old ntl phone number say it's still ringing (although we don't hear it because we have unplugged the phone). And our bill.... It was for the period up to mid October - the full amount!!!! We phoned billing and they say it will be altered on our next bill. I have a bad feeling, though that we are stil going to be charged for line rental and e-mail.... If that happens we're not only willing to take this to trading standards, court, Parliament or wherever, but we will certainly NOT be reccomending NTL to anyone!