Thanks...though I knew you didn't think that
To be honest, what happened to you was out of order and you've a right to be annoyed and angry at the service you received. I despise poor service and my colleagues here will happily tell you how bored they get when I bang on about it all the time.
I just get fed up when others jump on such issues and refer to all ntl staff as idiots and the like....
As a company ntl should provide world class service at all times. To be fair, though it might not always feel like it, in most cases they do, but that still doesn't make it right when it goes wrong.