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Originally Posted by Mark B
Thanks.
People are going to have to understand that there are ntl staff on here who are keen to assist customers.
If we're idiots then perhaps we won't bother!
The greater likelyhood is, someone made a mistake and/or was poorly trained. Not good, and poor service, quite agree. Totally unacceptable. However, that doesn't make everyyone who works for ntl an idiot. I and others are sick and tired of having that levelled at us.
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For what it's worth, as the OP, I was a little peed off when this happened, but I fully underderstand that mistakes do occur. I also posted back the next day to state that the issue was resolved quickly and courteously. As far as I'm concerned it is a one off, and I certainly don't consider any of the staff I dealt with idiots.