Well the Engineer *DID* turn up!! /me faints!!!
And guess what, he KNOWS there is a problem and therefore couldn't do anything for me as it's NTL'S Network at fault, he suspects the UBR that feeds the area where I live is the problem. He said someone up near Sutton firestation has the same problem and somewhere on the estate near the same place! I was the 5th person on his list reporting the same problem.
Got his name and TEC number so now we wait and see what happens as he didn't give me any info other than 'Leave it with me'!!
So at last an NTL guy has acknowledged a problem that is NOT a customer problem
Now how long will it take for them to fix it? Any guesses this side of Christmas??