ok, I knew ntl was dodgy when I signed on with them last year, but I didn't really care about customer services. All i wanted was broadband with a fairly static IP and a modem with an rj45 connection. I didn't care about usb, software, parental controls etc. And, ntl gave me this. For a year I was very happy with my service - very little downtime, never had a problem.
But, I moved out in July, so at the end of May I gave 30 days notice and at the end of June my box was collected from me. I followed their bizarre instructions about not paying the next bills and waiting for the final ones, which I did, and paid the outstanding money on the accounts with them. It was confirmed to me over the phone that they were both closed.
Next month, I get a bill from one of the accounts, giving me a monthly charge. I ring up, get left on hold for a while, finally get through to someone who after a long while admits it's an error on their behalf, they cancelled the bill and assured me the account was properly closed this time.
This month I get another bill, same old story. I ring up and chat to a very helpful chap, who tells me that either I'm lying or the person I spoke to last time was lying - I have to pay the bill for 24th august to 25th september!! He wouldn't let me speak to his supervisor and told me the system was down and he couldn't transfer me to the right department until tomorrow.
So, I ring up the day after, get transferred twice and finally speak to someone who admits it's an ntl error, i shouldn't have gotten the bill. But! The system is down, so I have to ring back in a few days time to make sure it is all cancelled properly.
Total and utter incompetance. NTL have the ordasity to charge 2 pounds a month extra for non direct debit billing, but quite frankly I'm glad I chose to see a bill before they took the money from me each month. Assuming it is all closed now and I don't get another bill next month, I'm going to write a letter of complaint. I don't like being told I'm lying by undertrained customer services people (i'm sure it wasn't the guy's fault, i doubt he recieved any training and was doing what he was told) and have to pay for services I cancelled months ago. Does anyone think I have grounds to claim my 2 pounds a month over the last year back on the basis that their billing system cannot be trusted?
