i phoned them once when my cable wouldnt connect and they had me on the line for a long time doing tests and stuff,then they say your box is broken we will send an engerner to fix it, I was well it was working fine when I went to bed, they were no its broken, ok, I wait
So I go to town, and I get a call on my mobile saying they were doing work in Leicester, where I live I was ok, I had a felling it wasnt my box, he said it was fixed then, so when I go hiome I try and cnnect, nothing I phone up and they are saying on the msg it was a routine thing and they knew about it days before, nice the support didnt know about there routine stuff
BUT
I phoned up about my network, and they said we dont support networks, and Iwas like its not workign on a single pc, he said reinstall my O/S and if it dont work, to call him personal and he would help me with my network as well
so some of them are helpfull some are not informed of stuff
