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Originally Posted by o-dog
Steve, how long have you been with NTL? I get the impression it has been on far longer than 3 months.
What is your postcode? I'm BH12, apparently a number of cabinets are funny... apparently been 'vandalised'. Tech support sat night was best spoken to in a long while, even gave me a direct line to get him on which makes me feel a lot better and perhaps there is some hope.
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Chris,
Snap, we're in BH12 too.
The impression I got is that central tech. support often are very helpful, but the local arrangements seem to be a shambles (ie. they asked this specialist engineer to come out and pull my config to pieces when they already knew there was an area problem that was almost certainly causing the problem!). Also, I notice that our problems never appear on the service status page. And, I have lost count the number of times tech support have arranged for an engineer to call, and then nobody ever turned up or phoned.
Been with NTL for a long time now (over a year), and I honestly have to say that I can't remember problems like this when I was first a customer. I'm sure I had no problem uploading things at one time, and certainly never lost the connection altogether. Problems seemed to start this year. In my non-technical opinion, NTL have signed up a lot of new customers on the network in this area during the last 12 months, and the upload can't cope with the traffic being pushed down it. Download has never been a problem for me.
We can apparently get ADSL in our part of BH12, but only the lower speed connection (512k with no guarantee of what the upload speed would be). I'm not willing to go through all the expense and hassle of signing up on that basis, especially since I'd like more than the 750k connection I'm currently on.
I had a direct number to a lady in customer services, who although very sympathetic and helpful, hasn't really moved forward towards resolving the problem.
The guy who came out to see me last week seemed surprised that they were only now out and about "on the street" trying to track down the fault in the local area when it had apparently been ongoing for months. But he did promise he would call again when the issues had been solved.
Steve.