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Originally Posted by holtyboy
Hi Carlingman,
Thx for the thoughts. Yes I have been speaking to TS & CS - most of the time i get passed from one to t'other.
It seems like part of the problem may be to do with (as i have just discovered) my address wasn't updated on the BB system when i moved house 3 years ago, even though i'm being billed to the new address, and my CM has performed fine.
BB TS seemed unable to update the address details so they then pass me to CS who take my MAC address and claim to have correctly re-registered me. However when i go back to TS - they seem to have no record of my MAC or it is registered to the wrong part of the country. This has happened a couple of times now over my week of outage and now i can't push it forward coz nobody can access the necessary systems until they finish the upgrades.
This w/e i have had a couple of moments where my CM has established a link and i've got about 5 mins of Internet time, but then the link drops again.
Unfortunately when the link goes down i can't bring up any diagnostics in my browser.
cheers.... hb
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Hi,
Well as you have sent a PM to Monkeybreath best wait till Wednesday when he is back in and see what they can advise.
