Hi Carlingman,
Thx for the thoughts. Yes I have been speaking to TS & CS - most of the time i get passed from one to t'other.
It seems like part of the problem may be to do with (as i have just discovered) my address wasn't updated on the BB system when i moved house 3 years ago, even though i'm being billed to the new address, and my CM has performed fine.
BB TS seemed unable to update the address details so they then pass me to CS who take my MAC address and claim to have correctly re-registered me. However when i go back to TS - they seem to have no record of my MAC or it is registered to the wrong part of the country. This has happened a couple of times now over my week of outage and now i can't push it forward coz nobody can access the necessary systems until they finish the upgrades.
This w/e i have had a couple of moments where my CM has established a link and i've got about 5 mins of Internet time, but then the link drops again.
Unfortunately when the link goes down i can't bring up any diagnostics in my browser.
cheers.... hb
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Originally Posted by carlingman
Hi holtyboy,
Sorry to hear about your service loss although I am a bit bemused why you are ringing CS surely this should be TS (IE Customer Services and Tech Support).
The number for tech support for stand alone cable modems is 0845 650 0121.
Anyhows have you tried pointing your browser to
here or here
You should see a link for session status.
Click in that it should all your upstream/downsream power levels and signal to noise ratios.
Post them back removing your MAC Address on here preferrably at the time the connection drops or as it is dropped completely I guess the snapshot now will be ok..
I am not aware myself of any issues with network upgrades affecting these modems as although I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t have one myself my cousin has two on separate accounts in the Cardiff area which are pretty much bullet proof although I am not sure if Cardiff has been upgraded yet.
Anyhows post the results back and we can take a look.
I am a mere mortal against our very own legend monkeybreath but may be able to offer some assistance.
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