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a PC World techie that knows how to use a PC... you are in the minority....
My local PC World - purchased a couple of items on a trade account, took 3 techs to produce the invoice, in the meantime there was another tech trying to work out why an encyclopaedia wouldn't work on XP when the box said Win95 or higher...
(simple answer, the encyc was written to use java based browsing through it... and guess what the vanilla XP install doesn't have?)
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