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Originally Posted by lima
1st post here - be gentle - I'm no technical wizard (though thank the lord I knew how to get the connection up and running again because the "installer" ( a subby no doubt - not NTL who have always sent very helpful peeps) was in - swap the box - out in 5 mins - didn't "know" anything about the PC connection - lol... 
I've spent the last hour and a half reading through the 84 pages of posts on the BB speed upgrade and I'm still confused 
Have been on the 1Mb STB service for about 10 months and got the letter a while ago re upgrades. Got a call to say an engineer would come out today and he arrived about 1pm. I now have a new shiny Samsung replacing the old Pace box.
However, the speed tests show that I'm still on the 1Mb speeds  :
Getting circa 1005kbps, 985kbps, 978kbps etc. results from the various tests out there.
Now, if I've read this correctly (and boy, there were a LOT of posts!) I won't upgrade until 1st October?? - even though I now have the new box? Is this right? Or is it to do with the "service outage" until 1st September where it says "no changes can be made to your service"?
BTW, have rebooted it a couple of times - no change.
In the Harrogate area north of Leeds if that helps.
Thanks in advance. |
I'm afraid so - Its been said that ALL STB users will be upgraded in one foul swoop - meaning we have to wait untill everyones been swapped to the new samsungs. NTL said in the letter that if people couldnt arrange an appointment to be swapped over, then they would be lowered to the 750K service, then the 1meg STBers who have the new box could be upgraded. No-one had said (for definate) what this cut-off date will be, however rumours were the 1st of Sept, but someone today reckons the 1st of Oct, so who knows....
You had your box swapped on a bank holiday ?
