This is from an IRC channel I'm in:
<BFM|Aweh> The speed increase to 1.5meg has not yet taken place, your set top box has just been changed in preperation for when it does take place. At present you will still be on 1meg
<BFM|Aweh> The upgrade to 1.5meg will not take place until October 1st at the earliest, you should have been advised of this.
<BFM|Aweh> though i am confused as you say new customers are on it already, so im working on it
<BIGZIPZ> heh
<BIGZIPZ> email ?
<BFM|Aweh> no broadband medic, im in live chat with techie