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Re: Modem or network problem?
You will not be able to get an engineer booked until Wednesday anyway, because the harmony upgrrades mean that no engineer requests can be processed. It is irrelevant whether it is the modem, or the cabling to your house, as either will require an engineer reqest. If you next door neighbour's connection is fine, then it doesn't sound like a wider network issue, but an individual problem- hence engineer visit will be needed.
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