Cable Forum - View Single Post - Connection dropping / packet loss

o-dog · 29-08-2004, 15:59

thanks for all the replies guys. checked out diagnostics on the box:

there is a potential problem on one of the pages, it says IF AGC 71%. From my electronics work i know that is automatic gain control, and it perhaps has something to do with not being in range or near the limits?

It would certaily make sense if my upstream goes down. have done traceroutes when the link goes funny, and cant even get to the first hop!

BBKing: u mentioned my mac address... appreciate the help, what will you be looking at? I will go downstairs in a mo to get it, hopefully by the time i return the link will still be up :P

Well there must be many segments joined becasue there are a lot of arp packets going to the same address. I understand inner workings of ip and the routing process, i was supprised at the amount of chatter tbh, especially the amount to single ip addresses.

Spoke to tech support last night, they are aware of problems, 50% packet loss etc... has been going on for longer that 3 months apparently, that bloke last night was a lot better and more frank and informative than most i have spoken too.

No ETA on fix though which is really frustrating. He did mention cable modems are much better, and when the BH area code is removed from the fault list then he will sort me one out (at the moment they will bounce the request becasue there is a known fault). Bear in mind though even though there was not fault listed (it has been listed and unlisted in the past 3 months) the problem still remains. The bloke said they have had problems in southampton for years... i dont understand why it takes so long to sort it out, if you are a big company surely you should have the tech support and knowledge to sort these problems out???

Cheers

29-08-2004, 15:59	#6
o-dog Inactive Join Date: Aug 2004 Posts: 11	Re: Connection dropping / packet loss - 1MB cable through STB in Bournemouth thanks for all the replies guys. checked out diagnostics on the box: there is a potential problem on one of the pages, it says IF AGC 71%. From my electronics work i know that is automatic gain control, and it perhaps has something to do with not being in range or near the limits? It would certaily make sense if my upstream goes down. have done traceroutes when the link goes funny, and cant even get to the first hop! BBKing: u mentioned my mac address... appreciate the help, what will you be looking at? I will go downstairs in a mo to get it, hopefully by the time i return the link will still be up :P Well there must be many segments joined becasue there are a lot of arp packets going to the same address. I understand inner workings of ip and the routing process, i was supprised at the amount of chatter tbh, especially the amount to single ip addresses. Spoke to tech support last night, they are aware of problems, 50% packet loss etc... has been going on for longer that 3 months apparently, that bloke last night was a lot better and more frank and informative than most i have spoken too. No ETA on fix though which is really frustrating. He did mention cable modems are much better, and when the BH area code is removed from the fault list then he will sort me one out (at the moment they will bounce the request becasue there is a known fault). Bear in mind though even though there was not fault listed (it has been listed and unlisted in the past 3 months) the problem still remains. The bloke said they have had problems in southampton for years... i dont understand why it takes so long to sort it out, if you are a big company surely you should have the tech support and knowledge to sort these problems out??? Cheers