Sorry to hear about the the funeral
Got through to NTL, didn't have to shout at them at all. Gave them the name of guy who booked an engineer last time and the reference number he gave me and was then passed through to 2 ladies and finally through to faults where they rebooked an Engineer for (I'm sure this is the date he gave me) Tuesday 2nd September between 8am-12am

except the 2nd is on a
THURSDAY!! So had to ring them back to clarify the date and it was indeed
THURSDAY!
So with crossed fingers we wait
ANOTHER WEEK for
THURSDAY!