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Originally Posted by DeadKenny
Not yet, I need to establish first if it's a fault in my server or with NTL.
Strangely my server was "down" yesterday around the same time in the morning and fixed itself later and I got a new IP address. I don't think the cable modem is rebooting though, but I can't check until I get home tonight.
Edit: I've rebooted the router (which is sometimes the cause of my problems), but not much difference. The main problem appears to be packet loss. Can't call them now, it will have to wait, but would a call centre person have a clue about packet loss anyway? I don't want them to just shrug and send out an engineer at my expense.
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technical support "call centre" people do know about packet loss... we are not all the "phone monkeys" that some people think we are....
i would suggest that you ring t/s today because it is harmony upgrade time at the weekend so limited support until wednesday!
MB