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Originally Posted by Debsy42
Ohhhhh, I've gone cold reading this. Having the delight of speaking with customers all day every day who can't install BB due to a complete lack of experience with PC's, the thought of them armed with a screwdriver trying to install a card in the PC is just horrendous  |
I agree. Although I have been building PCs since the mid 90s and have built all my own (apart from the first, an ESCOM which soon got pulled apart and upgraded) and find it easy, I do know people who think they can do it but can't.
Just imagine it, a NTL tech/CS person is talking the customer through installing the Ethernet card. Suddenly, the customer turns the PC on with the card half out the slot. The they complain there is a slight metallic smell and the PC won't switch on.. What's the poor customer going to do then. Well, some will probably just get a bit upset but accept it, and pay whatever repair bills. Some will sue though.
No. Asking NTL to actively encourage their customers to play about with the insides of their PCs would be wrong.
If the PC has a Network Card or onboard Ethernet Interface, then fine, provide cables for that, and encourage people to use it.