We're not asking you to accept the help if you don't want to but MB (and other members of NTL staff that volunteer their free time to help here) can probably look into your problem today and help to sort it out for you if you just PM him and ask him to do it.
All we ask is that you post in a more polite manner since it's not this forums fault that you have been left in the lurch
We all know that NTL's customer service can leave a nasty taste in the mouth, unfortunately not all the CS staff are as good at their jobs as MB, OB, Debbsy etc.