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Re: Last Resort-ish
sounds to me like the guy you spoke to is not speaking bull as you accuse, but more that this issue has been assigned to server support. Problems are normally fixed in 24 hours and then assigned back to a team to give the customer a call back (or if no phone number is available) send an email, advising that the problem has been fixed. Due to the volume of calls at the moment, these callbacks are taking longer than usual at the moment.
It is very begrudgingly given your attitude that i offer this, but PM me your username and i will have a look in work tomorrow to find out what is going on (if you can wait that long of course!)
MB
EDIT: oh and OB suggested calling the 0800 number to be transferred to tech support because then you won't have to moan about spending £15 on phonecalls because it will be FREE
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