[90dysnoftpspace]

Ive rang tech support, thats the only number I need to ring. That 0800 number theyde just patch me through to the 0845. I have no home phone so end up running to and fro from call boxes. Last guy I spoke to said ah yes its a simple prob. Will be fixed in 24 hrs and you'll get an email with all the details of your login changes if any. That was 3-4 days ago. Id rather they were honest on the phone and just said p!ss off I cant be bothered. Id respect that more than the bull***** and false promises. The annoying thing is the length of time and how easy this is to rectify. If I had hacking knowledge Id hack in to their site and fix the bloody thing myself. (Actually I wouldnt but you know what I mean) All I got from NTL when I was last a customer was the same crap. I moved to ADSL because of NTL's bull***** the last time, well ADSL (Nildram) were absolutely fantastic. I couldnt praise them enough. Unfortunately you have to deal with BT because you need a BT land-line. And BT are almost in the league of NTL. In fact toss a coin as to whos customer service is the worst. Id say BT were worse just because of there money grabbing policy. But seriously I'll dump NTL pay BT what I owe them even though it would kill me (thats the only way they'll get the money anyway) and go back to Nildram. Theres no NTL contract when they havent provided the service advertised. Its a null and void contract. Incidentally I do pay my bills. The BT issue is about money they added to my bill 3 times because my bill was 6 days late. Theyre service agreement states. Dont wait till we cut your service to incoming calls, if your having difficulty paying or will be late with a payment contact us immediately. SO I did telling them my bill would be paid in full in 4 days. The reason I called is because they previously had already cut my service to incoming when it was 6 days late in getting paid, so I then have £10 added to my next bill. After telling her 4 days time she said no probs thats fine. 2 days later my phone went to incoming calls only meaning my next bill would hgave an extra £10 added "AGAIN" to re- enable the line to normal service. So just on principal they can whistle for that money, take me to a civil court, and then the court and BT can whistle for that money as well. You cant do jailtime for a civil offence, all they can do is get the baillifs round and if I was stupid enough to let them in anything of value in my house I can provide reciepts and proof that it is owned and paid for by someone else. BT might scare old grannies and the weak minded, but thats about it. In fact the only customers they have are people who dont have money worries/issues the elderly who dont know better and people who are a bit dim.....Oh yes and people who need an adsl connection. Besides whatever BT take from me that I regard as out of order I would make sure I cost them triple the amount. Ive done it before over a warranty with a Chaintech Card. I told the lady who wouldnt honour the gaurantee that all my freinds family have now been updated on chaintechs gaurantee policy and they would have saved a fortune replacing the faulty item rather than try to wrangle their way out of it. I also gave her a list of chaintech products I had lined up for my next pc build and a list of bona-fide names and email addresses of people who she could contact that would confirm they have boycotted chaintechs productsbecause of my conversations with them.

I got an email back with everything bar a kiss on the backside, an offer of a replacement card and vouchers for money off future chaintech products I would be buying. I politely said that I told her once she can keep the card, her 1st email was the one that counted, thats what her company was all about. That card cost chaintech dearly. I reckon I cost them well over a thousand pounds. Loads of my freinds bought Geforce FX cards, however all of them avoided the chaintech ones. I had planned on buying one myself and had a cracking chaintech mobo eyed up as well.
It felt really good telling her to keep her card and that Ive seen her company in its true light. Anothre company I did this too was FUJITSU. They made a batch of faulty hard drives and made it almost impossible to get it replaced. I had to take it back to the shop for a replacement. The shop then wanted £20 to package the thing and send it off. I could have packaged it myself cheaper. I also would have got a new hard drive relative to the price at the current time. The shop however stated they replace hard drive for hard drive, meaning if Fujitsu send them a 100 gig drive as replacement for the 40 gig the shop would give me an old 40 gig one they had, probably another one from the faulty batch that fujitsu produced. I initially didnt blame fujitsu until I emailed them about this and they told me its between me and the shop, even regarding getting a replacemnt one with the same faulty serial number model. About 40 friends and family now dont buy fujitsu hard drives or do business with the shop in question. Seagate replaced a faulty drive for me once. They made it easy as fill in RMA send the drive to us, sent me back a 60gig for thje 20gig busted one. I stick with seagate now because I know what Im gettin customer service wise.

Sorry about the rant, if only the choice of ISP were as wide and varied as the hardware we buy.

ALAS!!!!!

Got a lot off my chest there. Now I dont have to swing the cat round by its tail.