[90dysnoftpspace]

This is my circumstance. Ive had no ftp access to my webspace, in fact I lie I've had access but dont have certain permissions like upload move or delete files. The solitary file that is there is from years ago when I was a prior member almost 2 years ago. Incidentally I had the exact same user name. So the situation is I have to run to a call box stand there with a queue of irate people waiting to use the phone while I wait for NTL to answer my call.
They claimed I needed to be at my pc before they could help. Now Im not very computer literate but it doesnt take a rocket scientist to figure out that this error :

ERROR 550
MAKE SURE YOU HAVE PERMISSION TO PUT FILES TO THE SERVER

DETAILS:
200 Type set to I.
200 PORT command successful
550 testfile.txt: Permission denied

has nothing to do with my end.

After being told she couldnt help with me not at the pc I called the bnext day. This time to a male member of NTL staff who said "YEP" sounds like weve messed this up somehow and nothing you do at your end will ever grant you permission. I also mentioned the uisername being the same as the previous one 2-3 years earlier and he said it could be a possibility, something the female member of staff answered with almost a laugh and a giggle.

The guy on the phone the 2nd time was very helpful, took my email address and said Id get an email within 24 hours and could expect to get my webspace back within 48 hours at the least as it shouldnt be too hard to set permissions for webspace. 24 hours passed no email. 48 hours have passed and webspace login still acts the same. I cant email support because surprise surprise the channel through the ntlworl website to register a fault goes as fdar as click wethewr you are standalone modem or digital topbox. So Im stuck with no way of getting an email to them and it looks like I'll be back on the phone tommorow wasting another £2-£3 on phone calls. Im getting really annoyed about this now Ive been mentioning it to them from day 1. Even to the point one lady said ah yes that was our fault the server was having problems it should be fine now. Guess what. It was no different. I was only considering emailing because the last guy I spoke to via phone said it would get sorted within 24hrs, and previous email requests to get this sorted always got the reply "this problem needs to be dealt with over the phone. Because I did this over the phone and its supposed to have been resolved I feel I might get some valuable info via email.

Can anyone suggest what myu next move should be
?

Thanks.

P.S I will check If NTHELL forums still exist and post this whole thread there too.