Cable Forum - View Single Post - [merged] Connection Problems PE27 3 (& Cambridgeshire)

Sipowicz · 26-08-2004, 14:07

Engineer called today (V prompt and V helpful) he could not understand why the modem was intermittent and why the speed was so awful. He suggested that we swop the modem and take it from there.

I now have a shiney new NTL200 modem and it is going like a steam train! (The cynic in me says "for how long?") Whilst the engineer was registering the new modem, they checked the house address and they still had me down at my old address (funny, the bills always come to the right place!) - now I went through this 3 times before, when I 1st called CS about the problem on the 6th; when I called again on the 15th and again on the 17th - I may have done it again on the 19th!)

All of these problems started when I downgraded from 1mb to 600k, is it a coincidence that the problems started then? If they still had me living at my old house (when I upgraded to 1mb) then somewhere in the process, I have fallen off of the system. I assume that the low speeds that I have been getting are some kind of default setting and that the disconnections happen because the modem should not be registered at this address! (which it should have been when I moved house)

Anyway, all systems go.........

26-08-2004, 14:07	#110
Sipowicz Inactive Join Date: Jun 2003 Location: Between Cambridge and Peterborough! Age: 64 Posts: 406	Re: [merged] Connection Problems PE27 3 (& Cambridgeshire) Engineer called today (V prompt and V helpful) he could not understand why the modem was intermittent and why the speed was so awful. He suggested that we swop the modem and take it from there. I now have a shiney new NTL200 modem and it is going like a steam train! (The cynic in me says "for how long?") Whilst the engineer was registering the new modem, they checked the house address and they still had me down at my old address (funny, the bills always come to the right place!) - now I went through this 3 times before, when I 1st called CS about the problem on the 6th; when I called again on the 15th and again on the 17th - I may have done it again on the 19th!) All of these problems started when I downgraded from 1mb to 600k, is it a coincidence that the problems started then? If they still had me living at my old house (when I upgraded to 1mb) then somewhere in the process, I have fallen off of the system. I assume that the low speeds that I have been getting are some kind of default setting and that the disconnections happen because the modem should not be registered at this address! (which it should have been when I moved house) Anyway, all systems go.........