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Originally Posted by ZoMBiE
when a firm ask you to do something like prove the item was sent, they are asking you to do work for them. you should tell them that to send proof you will have to actually work, and therefore there will be a charge of £xxx for you to do this and yo will send them then bill and the proof.
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Erm, true for many things, but not proof of posting, now most companies will accept a web proof, those that don't are being difficult or have crap goods in staff that cannot match the return to the warehouse content.
The RMA is part of this process, it advises goods in that you are sending a WRT54G, so if one turns up and you are the only one on the system sending one back then they can reconcile it...
Back to my point, Royal Mail (or any other delivery company) have the contract with you the sender, not the recipient, so any query on that delivery must be made by the person who entered into the contract. On the flip side something like Dells collect and return, where they send DHL to collect your PC, Dell contracted the collection and are the contrator of the service and the recipient, so you have no involvement in that process from a legal standpoint.
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Originally Posted by andygrif
Also as long as you bought the goods on a credit card (not debit card) then the credit card company has the same legal obligations as the retailer you bought them from.
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They will only really intervene if it costs over £100.