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Originally Posted by zoombini
Basically Andre want's to get a piece of sattelite coax, fit it under the floorboards himself & then get an NTL engineer round to fit plugs to the ends & sort out the problem.
Although, discussing this with the NTL CS who is arranging the engineer, should organise either the engineer to fit it or someone to supply the correct cable to do it.
As NTL have not provided the correct cable in the first place, then he should not be charged for this.
Someone is a lazy arse & needs a kick! Stop paying your bill due to insufficent service being provided  |
Not quite, Andre(a) (he or she?) wants the cable under the floor not around the skirting. The floor is not easy to pull up and it looks like the previous owner put the cable under the floor buying it from Do it all or the like.
What NTL need to do is provide the cable, or Andrea needs to buy the right cable from Maplin pull this through under the floor (you may not need to rip the lot up) and then get an installer to reconnect. If an installer saw good quality coax under this floor, I'm sure they would have no hesitation using it in the install to fix the problem.
NTL should be fixing this FOC as Andrea has only just moved into the property so for her (him) this is a new install / contract.