Basically Andre want's to get a piece of sattelite coax, fit it under the floorboards himself & then get an NTL engineer round to fit plugs to the ends & sort out the problem.
Although, discussing this with the NTL CS who is arranging the engineer, should organise either the engineer to fit it or someone to supply the correct cable to do it.
As NTL have not provided the correct cable in the first place, then he should not be charged for this.
Someone is a lazy arse & needs a kick! Stop paying your bill due to insufficent service being provided
