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Originally Posted by ianathuth
Just a few questions that might help resolving your problem.
1. Who laid the cable under the floorboards?
2. How do you know the signal is good outside the flat but poor at the STB?
3. What NTL services do you have?
NTL will not sell you the cable because according to your contract you are not allowed to interfere with NTL equipment and cabling. NTL have an obligation to ensure that you have an acceptable quality of service in return for the subscription that you are paying. NTL should sort the problem out for you and NTL associates who post on here can help you in giving you the right contacts within NTL to ensure that this is done to your satisfaction.
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1. I bought a flat which has already cables passed in "channels" inside the wall and under the floorboard. It is standard coax cable.
2. I complained to NTL about this problem, and they sent an engineer around.
He had an electronic tool to check the strength of the signal . He plugged the NTL cable outside the flat into that tool, and he said everything was fine.
Then he did the same at the back of the STB and saw that the signal was not strong enough.
3. I have NTL digital.
Thanks a lot.
Andrea