Have just spent a most informative ( :o ) 1hr and 35mins talking to a very charming woman on the NTL broadband medic facility, who ran out of excuses then told me that she had not had a reply from me for 5mins so decided to end the session there and then ( after advising me to use there webmail

) i have learnt more on here in the last 5mins and await to see what the outcome entails