lmao, good luck with that call m8.Been on there case for 2 weeks,engineer was supposed to phone me to arrange a appointment last Wednesday!
I'm averaging 12 disconnections a day [i know coz Mirc logs them] and still CS say "there is no problem"."We checked you're pings and they are fine".
Great my pings ARE fine,when im connected,the problem is WHEN im connected!
Hope you have some joy though ,as there are a few of us now that haven't got a answer from them yet.