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dave.m · 23-08-2004, 09:47

*update*

The problem has now been resolved.

One morning 21-26db, the next stable 34db. Very happy NTL customer again.

Apparently the UBR had problems (other customers reporting this too), an engineer called up the next day and asked if everything was ok as he'd taken "all the bits" out from the UBR to try and locate the fault. Whatever he did, its worked and I'm pleased to say my connection has been stable since.

I can understand it must be very difficult to locate faults like this, all I can say is stick with it and try not to lose your rag with CS because it doesn't help.

Dave

23-08-2004, 09:47	#5
dave.m Inactive Join Date: Jul 2004 Posts: 103	Re: Falling Signal to Noise ratio update The problem has now been resolved. One morning 21-26db, the next stable 34db. Very happy NTL customer again. Apparently the UBR had problems (other customers reporting this too), an engineer called up the next day and asked if everything was ok as he'd taken "all the bits" out from the UBR to try and locate the fault. Whatever he did, its worked and I'm pleased to say my connection has been stable since. I can understand it must be very difficult to locate faults like this, all I can say is stick with it and try not to lose your rag with CS because it doesn't help. Dave