Cable Forum - View Single Post - Can't send attachments

steve_smith · 22-08-2004, 22:36

Hi,

Exactly the same problem in Poole, Dorset. Nothing to do with my network (because the same fault occurs when I plug a laptop straight in to the NTL modem).

Also, like you, no problem at all with download. However, upload is very poor, leading to connection time outs when sending large emails or uploading files to FTP sites.

Uploaded a 1Mb Access database to some web space I have, and the FTP client (after an age of waiting) reported average speed of less than 2k per second... used to do far better than that on NTL dialup internet.

Someone on here diagnosed my problem to a fault on the local UBR. I did manage to track down a particular person at NTL who was very apologetic and was managing the fault for a while. However, NTL have now decided that it should all be fixed, and can't understand whats going on (a network engineer is supposed to be coming to visit, but not holding breath in the process of waiting). Mind you, I did also ring technical support the other day and was told it's a known problem and a fix is 4 to 5 weeks away... grrrr! So there appears to also be some kind of misinformation or internal communication problem too.

In short, I guess it's the kind of problem a lot of people in a particular area won't notice (because average Joe customer uses their NTL connection to send short emails and surf the web). They will see this problem as packet loss (the bigger the packet you send the more chance it gets dropped), which may bring the occasional "page not found" error in IE. They'll just ignore it and hit refresh.

So if you are the one person in an area (like me) who does send big emails with attachments and happens to need to upload stuff to websites, then you are going to have trouble persuading NTL there really is a problem.

My advice would be to keep phoning tech. support and/or write an email to your area manager (there is a list of them somewhere on this site). At least there are people within NTL who are aware of my complaint.

Steve.

22-08-2004, 22:36	#23
steve_smith Inactive Join Date: May 2004 Location: Poole, Dorset Posts: 70	Re: Can't send attachments - V poor upload problem Hi, Exactly the same problem in Poole, Dorset. Nothing to do with my network (because the same fault occurs when I plug a laptop straight in to the NTL modem). Also, like you, no problem at all with download. However, upload is very poor, leading to connection time outs when sending large emails or uploading files to FTP sites. Uploaded a 1Mb Access database to some web space I have, and the FTP client (after an age of waiting) reported average speed of less than 2k per second... used to do far better than that on NTL dialup internet. Someone on here diagnosed my problem to a fault on the local UBR. I did manage to track down a particular person at NTL who was very apologetic and was managing the fault for a while. However, NTL have now decided that it should all be fixed, and can't understand whats going on (a network engineer is supposed to be coming to visit, but not holding breath in the process of waiting). Mind you, I did also ring technical support the other day and was told it's a known problem and a fix is 4 to 5 weeks away... grrrr! So there appears to also be some kind of misinformation or internal communication problem too. In short, I guess it's the kind of problem a lot of people in a particular area won't notice (because average Joe customer uses their NTL connection to send short emails and surf the web). They will see this problem as packet loss (the bigger the packet you send the more chance it gets dropped), which may bring the occasional "page not found" error in IE. They'll just ignore it and hit refresh. So if you are the one person in an area (like me) who does send big emails with attachments and happens to need to upload stuff to websites, then you are going to have trouble persuading NTL there really is a problem. My advice would be to keep phoning tech. support and/or write an email to your area manager (there is a list of them somewhere on this site). At least there are people within NTL who are aware of my complaint. Steve.