This happened to ours after around two years. I phoned to cancel at the time I was paying for NTL and not using it so thought I would move to NTLs and save what we paid to sky. It was hubby who wouldn't change from sky but when the box died he said he wasn't buying another.
The CS person I spoke to was very nice and offered to send the engineer around to check out the box and LNB which he did. He changed the box leaving a reconditioned box he also changed the LNB. When I asked what it was going to cost he said it was the retention package that they did to stop customers moving over. He stressed you was only allowed one free box but this was my second one. The first was an offer where you paid for fitting and the box was yours after 12 months. So now almost 2 yrs into the recons life itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s still working well but did have freeze sections when the stormy weather was around.
Try phoning to cancel if itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s gone altogether see if they offer you a recon.
