Quote:
|
Originally Posted by dellwear
But how hard is it to tell the customer the truth? Or input a customers request right?
|
Just had an awful shock when I discovered your reported age is 23
I had you down as late forties
The staff don't give a stuff - or are frustrated in their efforts to give a stuff. Company culture, morale and management are big factors. It's not just NTL. I sometimes tire of having to fight for decent customer service.
You brought it on yourself by giving them a second chance
