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Originally Posted by Web-Junkie
So I rung NTL. Basically they did some tests, no problem as far as they were concerned, changing channel ID wouldn't make a difference and power levels were OK, so goodbye! Was advised to drag me PC to a friends house who has NTL Broadband use his cable modem on my PC to see if the problem is still there, then try my cable modem in place of his and see what that does! This would also prove my Ethernet cable as I'll be using a different one at the friends house, as suggested by the NTL guy.
I feel like joining a circus with how many friggin hoops I've had to jump through to tell them there's a problem!
We'll see what this next step achieves!!
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I had all this when my modem was up and down - everytime I rang NTL it would take 15 minutes or so to speak to someone, by which time the modem would have come back up and everything looked fine
The only reason they sent an engineer out was because I dropped lucky and the modem was down when I phoned. The phone monkeys need better diagnostics.