Cable Forum - View Single Post - Internet Keeps going offline for a few mins

Chris W · 21-08-2004, 02:29

methinks i should have read this thread sooner because everyone seems to be posting their problems in this one!

Eggo60- i seem to have misplaced you ip address that you gave me on msn, so if you can send me the mac address of your modem i will check everything on the ntl side for you.
The problem you are having doesn't sound like a proxy issue, as this would not affecting gaming, ftp, email etc...

TheAdmiral- from the look of your docsdiag info, the power level seems to be the problem there, if you pm me your mac address i will check that it is running ok and there are no strange things going on in your area. I will also run the continuous ping that you mentioned on monday (you will need to disable any firewall software you are using) so you can have the results of that as well.

Mauldor- If changing upstream channel improved your connection, could you please let me know which UBR you are going through, as this may well be a problem with one of the cables that needs investigating further. Also i doubt that you changed the mac address of your cable modem because then you wouldn't be able to get on the network... i am sure you meant/ router/ nic.

Rone- i very much doubt that over-utilisation is what is causing your problems, although i am prepared to be proved wrong. Your area would not have been upgraded if the network could not cope with it- hence why in certain places SACM users are still on 150/600/1mb. PM'ing me your mac address might let me find out what is really going on.

and finally... nopcode- good luck trying to remove that lovely AOL software from your pc when you decide you want to get rid of it... in my experience, the best way to get rid of AOL is "format c"

And to all of the above mentioned people- if you PM me any details please also include in the message a reminder of what the problem is, and what i said i would check, otherwise i have to open your profile, find your recent posts, re-read them, etc and i have barely enough time for all this extra work i am giving myself as it is! **wonders why he does it... guesses he must love his job... dismisses this as a silly idea, decides he must just be mad**
And one last point to clarify- to phone technical support you do not have to be the account holder. We can do most things without having to clear Data Protection.

And now that i have found myself lots to do on monday... i'm going to bed

goodnight!

21-08-2004, 02:29	#153
Chris W cf.mega poster Join Date: Nov 2003 Location: Reading Age: 41 Services: Virgin Media Broadband Size M Posts: 6,546	Re: Internet Keeps going offline for a few mins - NB, Problem has returned methinks i should have read this thread sooner because everyone seems to be posting their problems in this one! Eggo60- i seem to have misplaced you ip address that you gave me on msn, so if you can send me the mac address of your modem i will check everything on the ntl side for you. The problem you are having doesn't sound like a proxy issue, as this would not affecting gaming, ftp, email etc... TheAdmiral- from the look of your docsdiag info, the power level seems to be the problem there, if you pm me your mac address i will check that it is running ok and there are no strange things going on in your area. I will also run the continuous ping that you mentioned on monday (you will need to disable any firewall software you are using) so you can have the results of that as well. Mauldor- If changing upstream channel improved your connection, could you please let me know which UBR you are going through, as this may well be a problem with one of the cables that needs investigating further. Also i doubt that you changed the mac address of your cable modem because then you wouldn't be able to get on the network... i am sure you meant/ router/ nic. Rone- i very much doubt that over-utilisation is what is causing your problems, although i am prepared to be proved wrong. Your area would not have been upgraded if the network could not cope with it- hence why in certain places SACM users are still on 150/600/1mb. PM'ing me your mac address might let me find out what is really going on. and finally... nopcode- good luck trying to remove that lovely AOL software from your pc when you decide you want to get rid of it... in my experience, the best way to get rid of AOL is "format c" And to all of the above mentioned people- if you PM me any details please also include in the message a reminder of what the problem is, and what i said i would check, otherwise i have to open your profile, find your recent posts, re-read them, etc and i have barely enough time for all this extra work i am giving myself as it is! wonders why he does it... guesses he must love his job... dismisses this as a silly idea, decides he must just be mad And one last point to clarify- to phone technical support you do not have to be the account holder. We can do most things without having to clear Data Protection. And now that i have found myself lots to do on monday... i'm going to bed goodnight!