[stuG]

both 2||para and Sipowicz, if you have logs of calls to/from ntl i would seriously call them up, explain your problems and make sure you take nothing less than a engineer call out. [Edit: or a later suggestion]

I backed my call up to customer services explained who I had spoken too and asked them to please ensure a engineer IS booked.

After that I placed a call with customer retentions (the people who when you want to kill the BB service, armed with your call logs and reference numbers (they keep notes as well in TS, this also they can read and proves your case), explain your situation to them and they will a) push this forward as well and/or b) you can talk turkey about getting some form of renumeration package..

Beware retentions is monday-friday 9-5.

I wish I could have suggested 1 thing to them, I would swap the modem and all they have to do is get it to me, and i would have called with the new mac address. (this will mean you WILL get a new ip).

Hope some of this proves useful, pm me and I can explain a little more how and what I did.