Cable Forum - View Single Post - [merged] Connection Problems PE27 3 (& Cambridgeshire)

Sipowicz · 20-08-2004, 21:24

stuG, I have the TJ210; I have explained the problem so many times to them, and have suggested that they look at this thread in this forum. The most help I got was last night when the guy at Tech Support suggested that the power on my line is lower than it should be. Nothing at my end has changed other than my request to down speed to the 600/750 service.

I have had just 2 lights on the modem - power and pc. Cable flashes intermittently (every 3 or 4 seconds) and the data light blinks every now and then. When it is working (like now) the speeds are slow, Power, cable and pc lights are "on" and the data light is flashing constantly.

They supposedly tested last Sunday (asked for the mac address of the modem) they got no response and said the modem was dead and arranged for an Engineer to call me with an appointment. I am still waiting for the call (as I am from my call to Tech Supp last night!!!)

20-08-2004, 21:24	#96
Sipowicz Inactive Join Date: Jun 2003 Location: Between Cambridge and Peterborough! Age: 64 Posts: 406	Re: [merged] Connection Problems PE27 3 (& Cambridgeshire) stuG, I have the TJ210; I have explained the problem so many times to them, and have suggested that they look at this thread in this forum. The most help I got was last night when the guy at Tech Support suggested that the power on my line is lower than it should be. Nothing at my end has changed other than my request to down speed to the 600/750 service. I have had just 2 lights on the modem - power and pc. Cable flashes intermittently (every 3 or 4 seconds) and the data light blinks every now and then. When it is working (like now) the speeds are slow, Power, cable and pc lights are "on" and the data light is flashing constantly. They supposedly tested last Sunday (asked for the mac address of the modem) they got no response and said the modem was dead and arranged for an Engineer to call me with an appointment. I am still waiting for the call (as I am from my call to Tech Supp last night!!!)