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Originally Posted by tomaw
OK, the issue has changed now in that the cable modem lights Sync and Ready do not light and the modem continually reboots.
After spending half hour in the queue I've given up on that and hope that it will be resolved before I get home from work.
Specifically this is in the NN9 postcode region and through a SACM.
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OK, turns out that problem was due to my account being put on hold because the account at my parents house (diconnected 18 months) ago hasn't been paid for. All sorted with a phone call, but the speed is still very slow, especially at peak times.
Another connection at a friends around the corner is fine.
Might call the technical support people back late this evening, hopefully I'll be able to get through again then.