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mr_h · 19-08-2004, 15:29

Hi all,

First post so excuse any errors in this post/missing info.

I have a few issues, I've recently moved to BB connected via a STB (Pace) the connection speed was 150kbs but recently upgraded to 300kbs. I'm located within the SE London area. My issues are as follows:

1) My general browsing is slightly temporamental sometime OK other time page not founds and generally quite sluggish, I do not seem to notice much of a difference from which I was using my 56kbs modem.

2) I've got two email account configured using Outlook (Not Outlook express) it's set to check my mailboxes every 10 mins. It seems to perform well for about 30mins then randomly starts reporting that it cannot find the pop servers for one or the other of the accounts. If I manually hit "send/receive" a few times then it usually finds it.

3) My biggest issue is with FTP. I need to FTP to various web servers. I cannot get a reliable service using BB. I can connect to the various servers, upload a few files and then it just stops half way through uploading a file. This happens all the time. I've not yet sucessfully FTP'ed more than a few files to any one webserver. In fact what I've needed to do is disable the BB connection and use my old virgin dial up account and 56k modem to upload any files to any webserver. I've tried different FTP clients which have not helped. I've run various spyware progs and virus checks so all seem OK on that front. I've also just bought a band new laptop plugged that in and the same problem happens. As my old virgin dialup account work then I assume my PC and Laptop are OK as is the S/W etc.

I've run the speed test at
http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html?1092868194116

and got:
Thu, 19 Aug 2004 07:28:09 UTC

1st 128K took 3535 ms = 37078 Bytes/sec = approx 308 kbits/sec
2nd 128K took 3605 ms = 36358 Bytes/sec = approx 302 kbits/sec
3rd 128K took 3636 ms = 36048 Bytes/sec = approx 300 kbits/sec
4th 128K took 3855 ms = 34001 Bytes/sec = approx 283 kbits/sec

Am I correct in thinking this speed is OK for my specific package?

The week before last I could not get the second green light on the STB, so an engineer came and "did something to the back of the box" so my wife said. This did then give me my connection back but still having the various problems.

Any help most appreciated I've tried call NTL but seem to get the engaged tone after selecting the various options.

Thanks a lot

H

19-08-2004, 15:29	#1
mr_h Inactive Join Date: Aug 2004 Posts: 9	NTL various BB issues Hi all, First post so excuse any errors in this post/missing info. I have a few issues, I've recently moved to BB connected via a STB (Pace) the connection speed was 150kbs but recently upgraded to 300kbs. I'm located within the SE London area. My issues are as follows: 1) My general browsing is slightly temporamental sometime OK other time page not founds and generally quite sluggish, I do not seem to notice much of a difference from which I was using my 56kbs modem. 2) I've got two email account configured using Outlook (Not Outlook express) it's set to check my mailboxes every 10 mins. It seems to perform well for about 30mins then randomly starts reporting that it cannot find the pop servers for one or the other of the accounts. If I manually hit "send/receive" a few times then it usually finds it. 3) My biggest issue is with FTP. I need to FTP to various web servers. I cannot get a reliable service using BB. I can connect to the various servers, upload a few files and then it just stops half way through uploading a file. This happens all the time. I've not yet sucessfully FTP'ed more than a few files to any one webserver. In fact what I've needed to do is disable the BB connection and use my old virgin dial up account and 56k modem to upload any files to any webserver. I've tried different FTP clients which have not helped. I've run various spyware progs and virus checks so all seem OK on that front. I've also just bought a band new laptop plugged that in and the same problem happens. As my old virgin dialup account work then I assume my PC and Laptop are OK as is the S/W etc. I've run the speed test at http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html?1092868194116 and got: Thu, 19 Aug 2004 07:28:09 UTC 1st 128K took 3535 ms = 37078 Bytes/sec = approx 308 kbits/sec 2nd 128K took 3605 ms = 36358 Bytes/sec = approx 302 kbits/sec 3rd 128K took 3636 ms = 36048 Bytes/sec = approx 300 kbits/sec 4th 128K took 3855 ms = 34001 Bytes/sec = approx 283 kbits/sec Am I correct in thinking this speed is OK for my specific package? The week before last I could not get the second green light on the STB, so an engineer came and "did something to the back of the box" so my wife said. This did then give me my connection back but still having the various problems. Any help most appreciated I've tried call NTL but seem to get the engaged tone after selecting the various options. Thanks a lot H