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Re: Who is doing the upgrades?
Have you still got the letter - I'm sure there was a number on there to call in case of any queries (although I'm sure its just the customer services number).
I'm sure the guy who swapped my box normally does installs, and I don't think he works for NTL directly, rather a contracted company. However, it should still be NTl who arrange with them to have your box swapped.
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