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Originally Posted by orangebird
It's not the CS reps motto, but they are marked on how many calls they take per hour.... If they fall below the targets set, it's not unknown for disciplinaries etc to happen... A bit ruch coming from our wonderful management who's favourtie saying is 'putting the customer first'...  |
I'm sure the people themselves are doing the best that they're able. I know it's a job that I wouldn't want to do.
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Originally Posted by orangebird
On the contrary, I think most customers were quite happy with a 50% speed increase (for free or for the £3 price rise that happened previously however you view it, it's not a bad deal either)
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It's not the speed increase that I'm suggesting prople might not have been happy with - it's the hassle associated with the change (even if it's only for a minority of us who get such hassle).
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Originally Posted by orangebird
ntl haven't conned anyone. They've given an increase for nothing.
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All I know is that my broadband bill went up last month and the broadband speed goes up this month (or, at the very least, the box was changed ready for the speed increase). To say that one doesn't pay for the other is just marketting baloney.
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Originally Posted by orangebird
And it does work for the majority too. Cases like yours are frustrating, unfortunate, and thankfully not to many - if you look at the poll on another thread about Samsung boxes, the majority are quite happy with their performance.
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One interesting point is that one of the many phone conversations implied that the new STB had already been registered to someone else and that this may have been causing the problem. However, the inconsistency of replies you get when you keep repeating the situation to upwards of six different people each time you phone up didn't fill me with confidence that this, or any other suggestion, was the cause of the problem.
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Originally Posted by orangebird
I'm glad your service is back online, and I hope that if you should need to speak to CS again, your experience is 110% better than this one.  |
I hope so too. Thank-you for replying.