JustAnotherN00b said
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Then of course loads of fed up staff leave, and you end up with inexperienced people to look after the network
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A company's greatest asset is its' staff - fact. Look after the staff they look after you.
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The only flaw (not a dig just using the opportunity) in that comment is the ones who have suffered the most through loss of perks and being treated the worst are not people sat in offices, they are indeed the people who are out their looking after the networks.
I think it would be a great time for ntl to conduct a survey amongst the network/service techs and see what result they get.
Although the annual surveys stopped when they were getting to many complaints before.
Better still offer them voluntary redundancy and see how many takers they get, in some areas they would be quite suprised