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Originally Posted by Ramrod
Moral of the story is not to let the engineer leave until everything works properly................
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The next one who comes certainly won't get out of the door until it is.
Maybe this is why he turned up unannounced? So he could whirlwind his way through the box-change, while talking to his mate on his mobile, and out the door before the dust settles.
If the phone experience is anything to go by, NTL are well skilled at passing the buck - i.e., they rush through their bit and let someone else deal with the consequences. The guy epitomised this skill so I can only presume it's not limited to their phone "support" people (and I use the term "support" in its loosest possible sense).