My modem had problems when it was being used with a ethernet connection, plug loose in the modem and I had to keep going back to the USB connection which was OK. We have the ntl:home Broadband Internet modem in the Reading area.
The modem went belly up when it was about nine months old! It was changed within 24 hours (Good service in this part of the country!) and low and behold the ethernet connection in the modem was a tight fit and has worked properly ever since.
It appears when I talked to the engineer, there was a batch of modems that had a very slack and sloopy connection for the ethernet cables!
As someone said in an earlier post, ring CS or the Tech line and see if they will change it for you!
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