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Originally Posted by JonR
Thanks for the reply
No, that's fine, there's no adapter there. The only CD we have is the original one from when we first signed up to broadband. Was he supposed to leave a different one?
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Theres no need, if you already had the original one
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Originally Posted by JonR
I'll look out for that modem file. As it wasn't working, I ran the original setup CD before phoning them. It gets to the stage of trying to register but it can't get online to do it.
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you haven't got a proxy address specified in Internet explorer have ya ? You can't get the the autoregister pages if you have...(this also caught me out !)
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Originally Posted by JonR
Well, that sounded like what they said. It's not the failure of the box that worries me so much (these things happen) it's the being pushed around their support department as though I wasn't paying them a combined price of £90 per month that gets to me.
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Yep, the communications company that cant communicate very well....all to common of a story i'm afraid!