Thanks for the reply
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Originally Posted by Kneebs
One thing to check for - if you're old pace box had a crossover adaptor connected (some models do, others don't), the new samsungs don't require them - the installer that swapped mine obviously wasnt aware of this - after 10 minutes of faffin i eventually sussed it....oh, and he left me a stand alonce modem version of the setup cd, not that i needed it like.
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No, that's fine, there's no adapter there. The only CD we have is the original one from when we first signed up to broadband. Was he supposed to leave a different one?
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Originally Posted by Kneebs
at what stage does it fail - does if have the modem file (press page up, page down then blue - its on the 3rd screen i think - look for QOS: - this should be gold.cm)
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I'll look out for that modem file. As it wasn't working, I ran the original setup CD before phoning them. It gets to the stage of trying to register but it can't get online to do it.
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Originally Posted by Kneebs
if its a case of the box not accepting the config file, you're screwed i'm afraid
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Well, that sounded like what they said. It's not the failure of the box that worries me so much (these things happen) it's the being pushed around their support department as though I wasn't paying them a combined price of £90 per month that gets to me.