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Originally Posted by JonR
A guy came to our house today, no warning, swapped the Pace box for a Samsung one. It looks nice but we've had no internet since.
Spent almost 2hrs on the phone to NTL being pushed from pillar to post, one department to another, being given the wrong phone number (ended up at Greenwich Council Department for the Deaf - who were extremely annoyed because they keep getting NTL customers phoning them for broadband support).
Eventually got through to someone who said the box is dodgy and won't accept the signal. Someone will phone within the next 24 hours to arrange a convenient date to replace it. A "convenient time" would have been straight after they took away the good one and replaced it with one that doesn't work.
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One thing to check for - if you're old pace box had a crossover adaptor connected (some models do, others don't), the new samsungs don't require them - the installer that swapped mine obviously wasnt aware of this - after 10 minutes of faffin i eventually sussed it....oh, and he left me a stand alonce modem version of the setup cd, not that i needed it like.
at what stage does it fail - does if have the modem file (press page up, page down then blue - its on the 3rd screen i think - look for QOS: - this should be gold.cm)
if its a case of the box not accepting the config file, you're screwed i'm afraid