A guy came to our house today, no warning, swapped the Pace box for a Samsung one. It looks nice but we've had no internet since.
Spent almost 2hrs on the phone to NTL being pushed from pillar to post, one department to another, being given the wrong phone number (ended up at Greenwich Council Department for the Deaf - who were extremely annoyed because they keep getting NTL customers phoning them for broadband support).
Eventually got through to someone who said the box is dodgy and won't accept the signal. Someone will phone within the next 24 hours to arrange a convenient date to replace it. A "convenient time" would have been straight after they took away the good one and replaced it with one that doesn't work.
