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Originally Posted by monkeybreath
follow the instructions on the site, and about 3 hours later you should be released from the walled garden automatically. You might need to reboot the cable modem to be released.
If this doesn't help, get onto TS and they can get you released.
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Always assuming he has the virus in the first place

Following the instructions if you don't have the virus won't do any harm - won't do any good neither