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Originally Posted by BootBlock
Another one here: I've just moved to the Scunthorpe area, and found the exact problem everyone else in this thread is getting is happening to me since yesterday.
Other than the almost constant (connection stays up anywhere from a few seconds to a few minutes at a time) connection failures, I've noticed something else. Last week I upgraded to the 1Mb (1.5Mb now, I suppose) service and all was fine. After yesterday's connection nightmare, I checked the modem's status pages this morning and found that I've been put back to the 750Kb service! I then tried upgrading to 1.5Mb again but couldn't as the site said that I was already at that level. Hmm.
This suggests to me that NTL sees that my modem's speed is under what it should be (eg. not 1.5Mb), and so keeps rebooting it in order for it to get the new config file from the uBR. I'm guessing that if my modem was at 1.5Mb, then the reboots wouldn't be happening.
Just all guess work, really.
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If they've put you onto a lower tier (750k), yet you are still paying for 1.5mbit, then you really should phone ntl.
There's a list of phone numbers (tech support, CS, etc) here:
http://www.cableforum.co.uk/board/sh...ad.php?t=10350
Customer Services closes at 8pm, but Tech Support is open until midnight.
As for the general Scunthorpe problems, hopefully
JustAnotherN00b or one of the other helpful ntl people will see this thread & be able to help you all out.