We're back!
Engineer came at 9.30 this morning (thanks for arranging the appointment, Grum!). As I had begun to suspect, the CM was totally pooched and he just installed a new one. No fuss, no bother. We now have a smart little silver box twinkling away on our desk. (anyone know what this baby's called? - I haven't seen it yet 'cos I'm at work)
Some odd things transpired though:
1. First, he did some work on the cables outside 'to complete the job your installer should have done'. As I've posted in other threads, I always suspected the guy who 'installed' our cable was a bit dodgy.....now I know it.
2. When he phoned up to register our new modem, our details on the system were apparently in a complete mess. He couldn't find any record of us at first, then after running some kind of search he found no fewer than FOUR registered BB users at our address ... wierd! Fortunately we've only even paid for one...
Anyway, none of this detracts from the helpful, hassle-free service we have had since the thing belly-up on Friday night. Thanks, ntl. That's at item to put in 'ntl heaven'.
